grabwins Privacy Policy
This page describes what we collect when you use grabwins and how we keep that data protected. We at grabwins are committed to transparency about the information we gather, how we process it, and the rights you hold over your personal data. Our service operates across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—and we process data according to applicable local law.
When you access our live-dealer tables, sportsbook markets covering Liga 1, Piala AFF, and other football tournaments, slot games, or esports coverage, we collect data to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, and other payment rails, and maintain account security. Our infrastructure sits within secure data centres, and we apply standard encryption to all account and transaction records.
What we collect on grabwins
We collect your email address, phone number, full name, date of birth, and government-issued identity document (KTP, SIM, or passport) during account registration and KYC verification. This data is necessary to confirm your identity and comply with regulatory requirements. We also record your IP address, browser type, and device identifier when you log in, which helps us detect unauthorized access attempts and prevent fraud.
Our grabwins platform logs your account activity: deposits, withdrawals, game selections, live-table participation, and betting activity on our sportsbook. We retain transaction records for a minimum of five years to support account reconciliation, withdrawal investigations, and dispute resolution. We do not sell this data to third parties. Our servers may sit outside your jurisdiction; data transfer occurs under standard contractual safeguards.
How we use your data on grabwins
We use your personal data to operate our platform, process deposits and withdrawals, verify your account, and communicate service updates. When you deposit via DANA, e-wallet, mobile banking, or local payment, the payment processor receives only the amount and your authorization; we do not pass your full identity document to payment partners unless required by law. Our customer support team accesses your account history to resolve withdrawal delays, answer questions about live-dealer table limits, or clarify sportsbook settlement rules for Liga 1 or Piala Indonesia matches.
We use aggregated, non-identifiable data to improve our platform—for example, monitoring which live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are most accessed during peak hours, or analyzing which payment methods (online payment, e-wallet, mobile banking, local payment) process fastest. This analysis does not identify you individually.
Your rights on grabwins
You have the right to access, correct, or delete your personal data held by grabwins. To request access or deletion, contact our support team with your account details. We will respond within 14 business days. You may also request that we stop processing your data for marketing (though we do not send marketing emails unless you opt in). If you choose to close your account, we retain transaction records for five years as required by law, but we delete or anonymize your identity information upon request, unless a legal hold or dispute investigation is active.
Our grabwins platform allows you to review and download your account history, transaction statements, and deposit records at any time through your account settings. You may also request a copy of all data we hold about you in machine-readable format.
Cookies and tracking on grabwins
We use cookies to remember your login session, store your language preference, and track which games you view on our platform. Session cookies expire when you log out; persistent cookies remain on your device for up to one year. We do not use third-party tracking pixels or behavioural analytics. Our grabwins mobile app (Android) and PWA (Progressive Web App) may cache account data locally on your device for offline viewing; this cache is encrypted and remains under your device's operating system security.
How we protect your data on grabwins
Our grabwins infrastructure uses TLS 1.3 encryption for all data in transit. Account credentials are hashed using bcrypt; we do not store passwords in plain text. Payment data (online payment tokens, e-wallet references, bank account numbers) is encrypted at rest and decrypted only during transaction processing. Our servers undergo regular security audits, and we apply security patches within 48 hours of release.
We maintain activity logs for 90 days to detect breach attempts. If a data breach occurs that affects your account, we will notify you within 24 hours and provide guidance on next steps. You are responsible for keeping your password and recovery email secure; do not share your account credentials with other users.
Contact us about our grabwins privacy policy
If you have questions about how we handle your data on grabwins, or wish to exercise your rights to access, correct, or delete your information, contact our support team. We are available during business hours to respond to data-subject requests. You may also contact the relevant data protection authority in your jurisdiction if you believe our grabwins platform has mishandled your personal data.
Our grabwins privacy policy may be updated from time to time to reflect changes in law or our practices. We will notify you of material changes by email or by posting a notice on our platform. Continued use of grabwins after such notification constitutes acceptance of the updated policy. This policy complements our Terms and Conditions; both govern your relationship with our platform. Our services are available only where local law permits.
Key takeaways
- We collect identity, contact, and transaction data to operate grabwins securely and comply with law.
- We do not sell your data to third parties or share it with unaffiliated marketers.
- You have the right to access, correct, or delete your data; contact our support team to exercise these rights.
- Our grabwins platform uses TLS encryption, bcrypt password hashing, and regular security audits to protect your information.
- Cookies on grabwins are used only for session management and user preference; we do not employ third-party tracking.